Effective Date: June 8, 2026
Last Updated: June 8, 2026

At AutoNetAI Solutions, your privacy is foundational to the trust you place in us. As a Canadian technology company, we are committed to handling your data responsibly, securely, and in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (autonetai.com), use our IT/AI services, or interact with our team (including via our contact forms, email, or WhatsApp).

1. What Personal Information Do We Collect?

We only collect the personal information that is necessary to provide our services, communicate with you, and improve your experience.

Information you provide directly to us:

• Contact & Business Info: Name, email address, phone number, job title, company name, and business address (typically collected when you request a quote, “Start a Conversation,” or contact us).
• Project & Technical Data: System configurations, network details, and data required to deliver our Hardware, Networking, Software, or AI/Data services.
• Payment Info: Billing addresses and payment details required for invoicing (note: we do not store your full credit card numbers; this is processed securely by our payment partners).

Information we collect automatically:

• Device & Usage Data: IP address, browser type, operating system, and pages visited on our website.
• Communication Data: If you contact us via WhatsApp or email, we collect the contents of those messages to provide support.

2. How Do We Use Your Information?

Under PIPEDA, we only use your personal information for the specific purposes we identified at the time of collection, or for purposes that a reasonable person would consider appropriate. We use your data to:

• Deliver, manage, and support our IT and AI solutions.
• Respond to your inquiries, provide quotes, and send project updates.
• Send administrative information (e.g., policy updates, changes to our services).
• Improve our website, services, and internal research & development (using anonymized/aggregated data where possible).
• Detect, prevent, and address technical issues or security threats.

3. Do We Use Cookies?

Yes. Like most websites, we use cookies and similar technologies to ensure our site functions properly and to understand how you use it.

• Essential Cookies: Required for basic site functionality.
• Analytics Cookies: Help us see which pages are most popular so we can improve our site.
• You can manage your cookie preferences through your browser settings at any time.

4. Marketing & CASL Compliance (Your Consent)

We want to stay in touch, but we respect your inbox. Under Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (like newsletters, service promotions, or event invites) if:

1. You have provided express consent (e.g., by checking a box on our contact form); or
2. We have implied consent (e.g., you recently requested a quote from us and we are following up on that specific inquiry).

Withdrawing Consent: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email, or by contacting us directly. Please allow up to 10 business days for us to process your request.

5. How Do We Share Your Information?

We are a growing startup, but we do not sell your personal information to third parties. We may only share your information in these limited circumstances:

• Trusted Service Providers: We use vetted third-party tools (e.g., cloud hosting, email software, CRM systems) to run our business. These providers are bound by strict data protection agreements.
• Legal & Security Requirements: If required by Canadian law, a court order, or to protect the rights, property, or safety of AutoNetAI, our clients, or the public.
• Business Transitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection under this policy.

6. How Do We Protect Your Information?

As an IT infrastructure and security company, we take data protection seriously. We implement industry-standard physical, technical, and administrative safeguards to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

As a Canadian company, we prioritize keeping your data in Canada. However, to provide certain services (like cloud hosting or specific software tools), your data may be transferred to or accessed from servers located outside of Canada (e.g., in the United States). When this happens, we ensure the receiving party provides an adequate level of protection, typically through strict contractual agreements that comply with PIPEDA standards.

8. Data Retention

We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by Canadian law (e.g., for tax and accounting purposes, which is generally 6 to 7 years). After that, we securely destroy or anonymize it.

9. Your Privacy Rights Under PIPEDA

You have the right to access and control your personal information. You can:

• Access: Request a copy of the personal information we hold about you.
• Correct: Ask us to correct any inaccurate or incomplete information.
• Withdraw Consent: Request that we stop using your information (subject to legal or contractual restrictions).
• Complain: If you feel we have not handled your data properly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, please contact our Privacy Lead using the information below. We will respond to your request within 30 days, as required by PIPEDA.

10. Changes to This Policy

As our startup evolves, this Privacy Policy may change. If we make significant changes to how we handle your data, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email.

11. Contact Our Privacy Lead

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

AutoNetAI Solutions
Privacy Contact: [Insert Name/Title, e.g., Founder / Privacy Lead]
📧 Email: info@autonetai.com
📞 Phone: +1 (647) 745-7508
📍 Address: 678 Audley Road South, Ajax, ON L1Z 0T6, Canada
💬 WhatsApp: [Available via the WhatsApp button on our website]